Managed Services
As well as providing professional services we have managed services, support. We stay with you for the journey after go live as we know the first few months are critical to long term success. What does this include?
Sweet Potato Tec – Managed Services
Sweet Potato Tec’s Managed Services model is built on three pillars: Focus, Flexibility, and Future-Proofing.
Focus
- A dedicated Managed Services team delivers immediate value by resolving business critical issues
- An experienced team lead manages deliverables with a clear escalation process
Flexibility
- Resource time can be adjusted based on need
- Roles can be swapped or scaled up with prior notice
- Multiple country support means your cases can be responded to regardless of time zone
Future-Proofing
- Strategic guidance ensures the Salesforce platform remains scalable and sustainable
- Sweet Potato Tec’s certified consultants handle BAU initiatives, freeing up internal resources.
- The approach aims to build a win-win partnership, reducing reliance on in-house teams while delivering consistent results.
Our Managed Services Approach
Our Managed Services Approach emphasizes proactive, continuous support to maximize your Salesforce investment. We begin with detailed support planning and SLA alignment. Through ongoing collaboration, we monitor system health, address issues promptly, and drive continuous improvements that sustain operational excellence.
Managed Services - What's included?
Support
User Access and Permissions
Salesforce Config tickets
Salesforce Dev tickets
Salesforce Data Uplode
Salesforce Data Stewardship
Reports and Dashboards
Small Projects
Sandbox Refreshes
New automations using flowa
New Apps R&D
Data Migration (<5 days)
Health Checks
Salesforce Integration Support
Strategic Advisory
External Benchmarking & Best Practices
Organisation Strategy Alignment
Data and Ai Strategy
Salesforce Roadmaps
Data Privacy and information Security
Change Management
How Can Our Consultants Assist You?
Comprehensive Support
We provide SLA-driven management for issues, updates, and requests.
Continuous Improvement
We proactively identify and implement enhancements to maximize system value.
User Enablement
We deliver training and resources that increase adoption and reduce errors.
Governance & Compliance
We establish best practices to keep your Salesforce secure and compliant.
Growth Planning
We align your Salesforce roadmap with evolving business goals.
Why Work With Us?
With in the team they see themselves as trusted advisors, not just a helpdesk.
Our clients use a proven process and SLA maturity model .
We offer a flexible and scalable support model .
Regular system health checkups.
We can also advise on new Salesforce products .
