Managed Services
As well as providing professional services we have managed services, support. We stay with you for the journey after go live as we know the first few months are critical to long term success. What does this include?
Sweet Potato Tec – Managed Services
Sweet Potato Tec’s Managed Services model is built on three pillars: Focus, Flexibility, and Future-Proofing.
Focus
- A dedicated Managed Services team delivers immediate value by resolving business critical issues
- An experienced team lead manages deliverables with a clear escalation process
Flexibility
- Resource time can be adjusted based on need
- Roles can be swapped or scaled up with prior notice
- Multiple country support means your cases can be responded to regardless of time zone
Future-Proofing
- Strategic guidance ensures the Salesforce platform remains scalable and sustainable
- Sweet Potato Tec’s certified consultants handle BAU initiatives, freeing up internal resources.
- The approach aims to build a win-win partnership, reducing reliance on in-house teams while delivering consistent results.
Flow/Process
Why Work With Us?
- Within the team they see themselves as trusted advisors, not just a helpdesk
- Our clients use a proven process and SLA maturity model
- We offer a flexible and scalable support model
- Regular system health checkups
- We can also advise on new Salesforce products
